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Terms and Conditions

Red Cherry Terms and Conditions

This page contains the terms and conditions on which www.redcherryprints.co.uk supplies products to customers.  By purchasing from this site customers will be deemed to have agreed to be bound by these terms and conditions.


Payment

Red Cherry Prints is a secure shopping site and accepts all major credit cards through the world's leading secure payment provider, Paypal.  You do not need a Paypal account to purchase from Red Cherry, you can choose the option to pay as a guest when you are directed to the Paypal site.


Returns & Your Right to Cancel

We hope you'll be delighted with your purchase but should you wish to return your item please notify us in writing within 14 days of receving the item by emailing returns@redcherryprints.co.uk or by completing a returns form which can be found here.  We are not obliged to accept returns that are not notified in advance to us or that are notified to us later than 14 days from receipt of item.

The item should then be returned within 14 days and should be sufficiently packaged for transit using the original or equivalent packaging.  The item must be returned in re-saleable condition in order for a refund to be issued.  It is recommended that you use a tracked method of postage so that you have proof of returning the item.  We cannot issue refunds for return items that are lost in transit without proof of sending, or are damaged in transit due to inadequate packaging. 

Please note that the refund will not include return postage, the cost of which is incurred by the buyer.  Where an item is deemed faulty on receipt, return postage costs will also be refunded (evidence will be required).

Refunds are usually made as soon as the return item is received, but in accordance with Consumer Rights regulations will be made no later than 14 days of receiving the returned item.

Please note that in accordance with the Consumer Regulations personalised items/prints are non-cancellable/non-refundable although refunds/replacement wll still apply for damage caused in transit.


Data Protection

To purchase from us we need to collect your name, address, email address and phone number.  We will never share these details with a third party (other than providing details to the courier company to enable delivery).  We do not store or have access to your credit/debit card details which are handled by secure third party payment providers.

Privacy

Your contact information will be added to our mailing list so we can update you on new products, special offers and site promotions.  This may take the form of emails, newsletters and brochures.  These will be infrequent but if you would prefer not to receive any communications from us, please let us know by email or by using the contact form.

Cookies

This website uses 'performance cookies'. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website, you agree that we can place these types of cookies on your device.


Images and Content

All images on this site are representative.  Because of the way colours are displayed differently on different screens, actual print, frame and mount colours may differ slightly from how they appear on screen.

Copyright for all content on this site is owned by Red Cherry Prints and its unauthorised use or reproduction is not permitted.


Contact

Red Cherry can be contacted using the contact form or by emailing info@redcherryprints.co.uk. Red Cherry is operated by Justine Gray trading as Red Cherry.


 

For other useful information go to our Help & Information page

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