Delivery
We hope that this page will provide you will all the information you need but if you have any questions please get in touch via our contact page. Some tips on framing your print can be found on our Useful Info page.
DELIVERY
Delivery is free within the UK.
Prints are sent by Royal Mail First Class Post within 48 hours of ordering so would normally arrive 3 days after ordering.
A4 Prints are packaged in a protective sleeve and double hardbacked envelope. A3 Prints are packaged in acid-free tissue and a sturdy cardboard tube.
We use standard Royal Mail First Class service, which offers no tracking or guarantees about specific delivery times. Although loss, damage or delay caused by Royal Mail's postage service is beyond our control, we will always strive to resolve any delivery issues as quickly as possible, so please contact us as soon as possible in the rare event of a problem occurring.
WHERE WE DELIVER
Please note that our shop only accepts orders from within the UK. However, should you be interested in purchasing a print to an overseas address, please contact us to enquire.
RETURNS
We hope that you'll be delighted with your purchase but should you wish to return your item please notify us in writing within 14 days of receiving the item by emailing [email protected] We are not obliged to accept returns that are not notified in advance to us or that are notified to us later than 14 days from receipt of item.
In order for a refund to be issued the item should then be returned within 14 days and should be sufficiently packaged so that it is returned in re-saleable condition. It is recommended that you use a tracked method of postage so that you have proof of returning the item as we cannot issue refunds for return items that are lost in transit without proof of sending, or are damaged in transit due to inadequate packaging.
Please note that the refund will not include return postage, the cost of which is incurred by the buyer. Where an item is deemed faulty on receipt by the buyer, return postage costs will also be refunded (evidence of fault will be required).
Refunds are usually made as soon as the return item is received, but in accordance with Consumer Rights regulations will be made no later than 14 days of receiving the returned item.
CONTACT
Red Cherry Prints can be contacted using our contact form.